Every pet owner gets through, every time
Your AI receptionist answers every call, triages urgency, and books appointments — so your team can focus on the animals, not the phone.
Your front desk is overwhelmed
Vet practices lose clients every week to missed calls. Sound familiar?
Missed calls during consultations and surgery
When your team is in theatre or with a patient, the phone rings out. Worried pet owners hang up and call the practice down the road.
Front desk can't keep up
Receptionists are juggling check-ins, dispensing medication, and answering calls at the same time. Something always gets dropped.
After-hours emergencies go unanswered
Pet owners call at 10 PM with a sick dog. Without after-hours cover, they're left searching for an emergency vet on Google.
Your AI receptionist never misses a call
Patch builds you a voice agent that knows your practice. It answers questions, triages urgency, and books appointments around the clock.
Every call answered, even during surgery
A voice agent trained on your website that handles appointment requests, opening hours, and pet health questions naturally, 24/7.
Urgent cases flagged immediately
Every call is scored by urgency — so you know to call back the vomiting puppy before the routine vaccination booking.
Full context before you call back
Complete call transcripts with pet name, symptoms, and owner details. Your team is fully prepared before picking up the phone.
Appointments booked automatically
Your agent checks availability and books consultations directly into your Google Calendar. No double-bookings.
Emergency alerts sent instantly
When a caller describes an urgent symptom, your team gets an immediate notification with the pet's details and the owner's number.
A typical Wednesday at the practice
Here's how Patch works behind the scenes while your team cares for patients.
Morning rush before the doors open
Six pet owners call to book appointments before the practice opens. Patch answers every one, checks availability, and confirms slots.
Surgery block — phones unmanned
Your vet is in surgery and the receptionist is checking in patients. Patch handles four calls — two appointment requests and two medication refill queries.
Afternoon rush hour
Back-to-back consultations. Patch fields eight calls, flags one urgent case (a dog that stopped eating), and books three routine check-ups.
Closing time, fully booked tomorrow
By end of day, 20 calls handled, 8 appointments booked, and the one urgent case was called back within minutes.
After-hours emergency triage
A cat owner calls about laboured breathing. Patch answers, gathers symptoms, and sends an urgent alert to the on-call vet with full details.
The numbers speak for themselves
Here's what vet practices see after switching to Patch.
of calls answered — up from ~45%
saved per month vs. hiring a receptionist
more appointments booked from the same call volume
voicemails to chase at the end of the day
Why vet practices choose Patch
Ready to stop missing pet owners' calls?
Set up your AI receptionist in 5 minutes. No credit card required.